Frequently Asked Questions

Getting a quote is easy! You can request a quote through our online form, call us at (513) 428-1758, or email info@chainlink-solutions.com. We typically respond within 2 hours during business hours, and often much faster. For the quickest response, calling is always the best option.

To provide an accurate quote, we need: origin and destination (city and state), equipment type needed (dry van, flatbed, reefer, etc.), approximate weight, pickup date, and any special requirements. The more details you provide, the more accurate your quote will be.

In most cases, we can secure capacity within a few hours. For standard lanes, we often have trucks available same-day. Hot shot and expedited shipments can typically be covered within 1-2 hours. During peak seasons, we recommend booking 24-48 hours in advance when possible.

No minimums! Whether you ship once a year or multiple times per day, we're here to help. Many of our best customer relationships started with a single shipment.

Freight rates are based on several factors: distance, equipment type, current market conditions, fuel prices, pickup and delivery locations, and any special requirements (hazmat, temperature control, etc.). We provide all-in quotes with no hidden fees.

Standard payment terms are Net 30 for established customers. We also offer quick pay options and can work with new customers on credit terms. Major credit cards are accepted for smaller shipments.

No hidden fees, ever. Our quotes include all standard charges. If there are potential accessorial charges (detention, layover, lumper, etc.), we'll discuss them upfront. You'll always know the total cost before we book the load.

Yes! We offer competitive pricing for consistent shippers. The more predictable volume you can offer, the better rates we can negotiate with our carrier network. Contact us to discuss a dedicated pricing program.

We provide real-time tracking updates via email, phone, or through our customer portal. You'll receive automatic updates at key milestones: pickup confirmation, in-transit updates, and delivery confirmation. You can also call or email us anytime for a status update.

You'll work with a dedicated logistics coordinator who knows your business and preferences. While we have a full team available 24/7, your primary contact will handle most of your shipments and be your go-to person for any questions.

Call us immediately at (513) 428-1758. We have a 24/7 operations team ready to handle any situation. Whether it's a delay, damage concern, or any other issue, we'll work to resolve it as quickly as possible and keep you informed every step of the way.

Our carrier network includes all major equipment types: dry van, flatbed, step deck, reefer (refrigerated), double drop/lowboy, hot shot, sprinter vans, and specialized equipment. If you need it, we can likely find it.

Yes! We provide full cross-border services to Canada and Mexico, including customs brokerage and documentation. We also handle international ocean and air freight through our partner network.

Yes, we have hazmat-certified carriers in our network. Please let us know the UN number and hazmat class when requesting a quote so we can connect you with properly certified carriers.

Yes! We have 3PL warehousing partnerships at strategic locations across the US and Canada. Services include storage, pick-and-pack, inventory management, and distribution. Contact us for warehousing availability and pricing.

We carry $300,000 in cargo insurance on every shipment. Our carriers are required to maintain a minimum of $100,000 cargo insurance as well. Additional coverage can be arranged for high-value shipments.

If you discover damage at delivery, note it on the delivery receipt immediately and take photos. Contact us right away at (513) 428-1758. We'll guide you through the claims process and help gather the necessary documentation.

Carriers have 30 days to acknowledge a claim and 120 days to pay, decline, or make a settlement offer. We actively follow up on all claims and work to resolve them as quickly as possible. Most straightforward claims are settled within 30-60 days.